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Office Hours for Complex Care: How to Support a Workforce Through Trauma-Informed Supervision and Mentorship
Working with individuals with complex needs has the potential to change lives and provide wellness and self-sufficiency for those who need it most. However, patient-facing staff may encounter circumstances in their work can that result in their own trauma or invoke past personal traumas. Without a thoughtful, trauma-informed approach from all levels of an organization, the organization risks staff burnout through secondary trauma, leading to low staff retention and low quality of services to clients.

Trauma-informed supervision can address these workforce concerns and help leadership understand and effectively respond to staffs’ reactions to trauma. Linda Henderson-Smith, Director of Children and Trauma-Informed Services at the National Council for Behavioral Health, will provide information and answer questions on supporting staff wellness through trauma-informed supervision.

Sample questions:
- How does one shape a supervisory meeting to facilitate a trauma-informed approach?
- Because vicarious trauma blurs the line between the professional and personal, how do supervisors maintain a professional relationship with their staff in addressing staffs’ response to trauma?

The National Center for Complex Health and Social Needs is an initiative of the Camden Coalition of Healthcare Providers in Camden, New Jersey. The National Center works to engage a wide range of national stakeholders across the spectrum of healthcare and health policy around improving care for high-cost, high-need consumers. The center is funded by the Robert Wood Johnson Foundation and the Atlantic Philanthropies. AARP is a founding member.

Beginning in January 2018, the National Center for Complex Health and Social Needs will host monthly Office Hours for Complex Care as an opportunity for engagement with subject matter experts across the country. Office Hours will feature hour-long Q & A sessions designed to connect National Center members with experts in relevant areas. Topics will vary.

Aug 22, 2018 2:00 PM in Eastern Time (US and Canada)

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